Effective Date: September 2026

At Asasino Bazar (https://asasinobazar.com/), we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, incomplete, or incorrect, we are here to help.

Please review our Refund & Return Policy below:

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The issue must be reported to Asasino Bazar within 24 to 48 hours of receiving the parcel.

  • The product must be unused, unwashed, and in the same condition as received.

  • The product must be in its original packaging, with all tags, labels, user manuals, warranty cards, and included accessories intact.

  • You must provide proof of purchase (Order ID, invoice/cash memo, and clear photos/unboxing videos of the issue).

2. Non-Returnable Items

The following items and conditions are not eligible for return or exchange:

  • Products damaged due to customer misuse, improper handling, accidental drops, or unauthorized repair attempts.

  • Products showing visible scratches, marks, burnt components, or liquid damage.

  • Intimate, personal hygiene, consumable, or perishable items (unless received expired or incorrect).

  • Products returned without original packaging, accessories, or free gifts.

  • Return requests placed beyond the eligible claim window.

3. Return Process

  1. Contact Support: Email us at support@asasinobazar.com or contact our customer support channel within 24 to 48 hours of delivery.

  2. Provide Evidence: Submit your Order ID, phone number, a brief description of the issue, and clear photos or a short video showing the fault and packaging.

  3. Verification: Our team will review your claim and guide you on returning the product via our designated courier service.

  4. Inspection: Once received, our quality control team will inspect the item within 2 to 4 business days to confirm eligibility.

4. Replacement

If your return is approved due to a manufacturing defect, damaged delivery, or wrong item sent:

  • We will dispatch a replacement product subject to stock availability at no extra charge.

  • If the item is out of stock, you may choose an alternative product of equal value or request a full refund.

5. Refund Policy

Refunds will be issued under the following circumstances:

  • If the ordered product is unavailable or cannot be delivered.

  • If an order is canceled before dispatch.

  • If a returned product passes inspection and a replacement is out of stock.

Refund Timelines & Method:

  • Approved refunds are processed within 7 to 10 business days.

  • Refunds are credited back through the original payment method used (bKash, Nagad, Rocket, or direct bank transfer).

  • For Cash on Delivery (COD) orders, refunds are sent to your designated mobile wallet or bank account upon verification.

  • Any applicable non-refundable courier delivery fees may be deducted unless the return is due to an error on our part (e.g., wrong item or damaged parcel).

6. Contact Us

For return and refund assistance, please contact: